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Terms and conditions

On this page we would like to familiarise you with our general terms and conditions in Cape Town. Our South Africa travel agency serves as agents in respect to shark tours. We in general assume no liability for any damage, loss, theft, injury, death, unexpected delays or irregularities caused by damage during shark tours, for other reasons, or by actions of private individuals / agency who are responsible for carrying out the tours.
 

Terms and Conditions - About Us - Cape Town Shark Diving in South Africa

Terms and Conditions White Sharks

We reserve the right to amend travel plans and timetables without prior notification as well as carry out or implement variations or changes in shark tours and travel plans etc. without liability.

Land and Sea Animal Safaris 
Our shark tours involve the observation of sea animals and we can never at any point guarantee wildlife sightings. It should also be made clear that any land or sea safari can never offer any guarantee of wildlife sightings.

When cage diving we travel to areas where we know Great White sharks reside. This region often alternates according to the season and we therefore do not determine the exact location of our cage dive beforehand!

Photography Equipment – Baggage
- We assume no responsibility for any luggage, clothing or photography equipment.
- Luggage is limited to 5 kg per person.
- Film crews should advise us in advance as to the size and weight of baggage, especially if we are to arrange for collection
- In general, you will receive telephonic confirmation on the evening before the day tour - especially with shark tours.

As indicated in the tour program, travel expenses and prices quoted do not include entrance fees to game reserves. All additional costs are for the passenger's account. The Ritztrade International contract or booking confirmation which generally includes all particulars and times is binding.
 
Helicopter flight to Gansbaai - Flying over National Parks
It is not permitted to fly over national parks with a helicopter, this includes Table Mountain National Park and other game reserves. Even when whale or shark watching by helicopter, a great distance is maintained as we do not wish to frighten the animals. It should be made clear in advance that penguins, seals, whales and sharks may appear '' SMALL '' from a great height!

Payment terms
- Day flights - Credit card information or 100% payment compulsory
- For shark tours a deposit of 50% of the total price is payable upon receipt of the booking       confirmation.
- For fly-in safaris a 50% deposit for the Game Reserve is payable.
- For tours with overnight stays a deposit of 50% of the total price is payable upon receipt of the booking confirmation.
- The balance is due 21 days prior to departure.

Cancellation of shark tours due to bad weather
Should a shark tour be cancelled due to poor weather conditions, we will be sure to provide you with an alternative tour time, possibly being scheduled for the very same day, as the weather in the Cape can change quickly. In the event that the weather does not improve, we will schedule your flight for the following day. Should this date not fit in with your travel plans, you will receive a 100% refund!

Particulars:
– All cancellations, notices of defects or complaints should be sent to us in writing by registered letter. Exceptions in this case will be emails where Ritztrade International accepts and confirms the cancellation.
– Through the booking and confirmation of our documentation as well as deposit payment, the client accepts the terms and conditions of Ritztrade International.

Ritztrade International is entitled to convey amendments to the terms and conditions in the booking or order confirmation.
 
Should you have any queries whatsoever please do not hesitate to contact us via email.
 
Your Cape Town Shark Diving Team
 
Ulrike Leugering
 

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